Refund & Cancellation Policy

Refund Policy

1. Accidents or Discontinuity:

   • In case of a car accident or discontinuity, an alternate car is provided.
   • If the booking is canceled, the advance payment is refunded.

2. Customer Responsibility:

   • If there's no information about changes from the customer, the company may forfeit the advance payment.
   • If advance payment is less than Rs500, additional charges may apply for cancellations or customer absence.

3. Company Responsibility:

   • In the event of company-related issues (e.g., driver no-show), an immediate alternative is provided.
   • If unable to provide an alternative, a full refund of the advance payment is made.

Booking Alteration/Change

1. Free Changes:

   • Customers can change tour dates without charge if informed 24 hours prior to the tour start.

2. Communication for Changes:

   • Changes can be communicated through WhatsApp or email, with the company responding via call, message, or email.
   • Changes during the trip are considered if there is availability.

Final Payment Process

1. Payment to Driver:

   • Final payment is made to the driver during or at the end of the trip.
   • Total payment includes service tax and excludes the advance payment.

2. Payment Method:

   • Final payment is in cash only; card and cheque payments are not accepted.
   • Excess amount from the advance payment is refunded within a week.

Refund/Withdrawal of Booking

1. Cancellation Process:

   • Cancellations/withdrawals must be made via phone call or email.
   • Full advance payment is refunded for cancellations made 24 hours before the trip.

2. Forfeiture of Advance Payment:

   • If cancellation is within 24 hours of the trip, the advance payment is forfeited.
   • Company-initiated cancellations result in a full advance payment refund.

Note: Refunds are processed within a week during working hours, using the original payment method for booking.